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The Impacts of Employee Disengagement – Part 1

A recent Gallup study found that only 10% of managers know how to engage those whom they manage. In addition, the study notes that over three quarters of American workers are either indifferent or actively disengaged (“actively disengaged”’ means that they are working against your company’s best interests!). This lack of engagement costs the U.S. […]

Strategic Planning: Four Decisions for Driving Growth

A True Story of How the Rockefeller Habits Build Trust and Teamwork

Recently I participated in a weekly staff meeting among a business unit leader and her seven direct reports. Because she was interested in creating a more team-oriented culture within her unit, I asked the leader to replace her usual meeting schedule with a system of Daily Huddles and Weekly Meetings, as outlined in Verne Harnish’s […]

The First Step in Strategic Planning: Reducing “DKDK” Risk

In a recent Inc. Magazine article, Les McKeown describes a business adaptation of “Johari’s  Window.” Instead of the 4-part window originally developed in the mid-1950’s to help people understand their relationship with themselves and others, McKeown uses a circle representing everything you need to know to grow your business successfully: It is made up of […]

Building Trust in the Utility Sector

A recent study by Accenture (“The New Energy Consumer Handbook“) delivers an important message to utility industry leaders: now, more than ever, consumers need to hear from you about how you will deliver reliable, affordable electricity to power their interconnected world. Unfortunately, most utility executives remain virtually unknown in their communities, preferring to keep their […]