Lessons in Scaling Up

I just returned from the Gazelles/Fortune Magazine Scale Up Summit in San Antonio. The learning was absolutely fantastic! Here are just a few of the highlights: Bob Chapman, Chairman & CEO of Barry-Wehmiller and author of “Everybody Matters,” had an incredible presentation on how he’s grown his company by focusing on people – his employees […]

The Impacts of Employee Disengagement – Part 1

A recent Gallup study found that only 10% of managers know how to engage those whom they manage. In addition, the study notes that over three quarters of American workers are either indifferent or actively disengaged (“actively disengaged”’ means that they are working against your company’s best interests!). This lack of engagement costs the U.S. […]

Strategic Planning: Four Decisions for Driving Growth

Strategic Planning: The Business Case for a Strong Why

Strategic Planning: The Business Case for a Strong Why Too often, strategic planning focuses exclusively on “the numbers.” Although that is absolutely essential, a recent Deloitte LLP study provides strong evidence that the key to an organization’s ability to  perform consistently over time is rooted in something much more esoteric: understanding the organization’s deeper reason […]

Strategic Planning: Four Decisions for Driving Growth

Tesla: Changing an Industry by Getting Clear on Their Core Customer

American auto dealers presently serve the interests of the auto manufacturer. Tesla is taking on the traditional method of automobile distribution by proposing – gasp! – that customers bypass distributors and talk directly with the manufacturer (see this LinkedIn article). In doing so, Tesla has identified that it’s customer truly is the automobile consumer. By […]

Strategic Planning: Four Decisions for Driving Growth

A True Story of How the Rockefeller Habits Build Trust and Teamwork

Recently I participated in a weekly staff meeting among a business unit leader and her seven direct reports. Because she was interested in creating a more team-oriented culture within her unit, I asked the leader to replace her usual meeting schedule with a system of Daily Huddles and Weekly Meetings, as outlined in Verne Harnish’s […]

The Qualitative Implications of Grid Vulnerability

The security of the U.S. electric grid (and, indeed, the electric grid of most countries) has been the subject of much angst, study and debate. The events of September 11, 2001, as well as natural disasters along the east coast of the United States and the rolling blackout of 2003 have all led engineers, policy […]